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Refunds

At Bioethanol-fireplace.co.uk we offer a 14-day return policy on all items. The right to return an item lapses if you use the goods in any way that decreases the sales value significatly.

If the item is damaged during transport and delivery, you need to notify Bioethanol-fireplace.co.uk within 48 hours of receiving the package. Otherwise, the possibility of refund and/or replacement of the item will expire.

Read more about our terms and conditions here.